This policy explains what personal information ALHareef Auto Maintenance L.L.C. ("ALHareef", "we", "us") collects when you use alhareef.ae, what we do with it, who can see it, and the choices you have. We respect your privacy and we do not sell or rent your personal information to anyone.
Who we are
ALHareef Auto Maintenance L.L.C. provides mobile car servicing, roadside assistance and workshop services in Dubai and Sharjah, UAE. We are responsible for the personal information described in this policy. Our contact details are at the end of this page.
One account for the website and the app
The website, the ALHareef mobile app and the system our staff use to run orders all share one backend. That means the account you create on the website is the same account you use in the app, and your cars, addresses and orders appear in both. This policy describes what the website does. If you also use the app, the same account information is shared between them; in addition, the app may send you push notifications about your orders. The website does not send push notifications.
What we collect
Your account
Your mobile number is your identity with us. When you create an account we store:
- Your name and mobile number.
- A password, only if you choose to set one. It is stored in hashed form by our backend, so no one at ALHareef, including our staff, can see it.
- An internal login identifier created from your mobile number. Our sign-in system needs it for technical reasons. It is never shown to you and we never use it to send you email.
Sign-in codes
When you sign in with a code, we send a one-time code to your mobile number by SMS through our messaging provider. Codes expire after 5 minutes. If the SMS cannot be delivered, authorised senior staff (managers and administrators) can see a code that is still pending, so that they can read it to you over the phone.
Your cars
Make, model, year, colour, plate emirate, plate code and plate number. The lists of makes and models come from the public vehicle database of the US National Highway Traffic Safety Administration (NHTSA). We only download those lists; none of your information is sent to NHTSA.
Your addresses and location
For each saved address: a label (for example "Home"), emirate, area, building, street, directions for the technician and, if you choose, a pin on the map (latitude and longitude).
- The map is drawn with images from OpenStreetMap, which your browser loads directly from OpenStreetMap's servers.
- When you place a pin, our server sends only the pin's coordinates to OpenStreetMap's Nominatim service to suggest a street name. No other information about you is sent.
- Your browser's location is used only if you tap Use my location, and your browser will ask for your permission first. The website does not otherwise track your location.
Your orders
The services and products you order, their prices, the date and time you choose, the address, the car and any notes you add.
Payments
If you pay by card online, you enter your card details on the secure hosted payment page of Network International (N-Genius), our payment provider. Your card details go directly to them and never reach ALHareef's systems. We receive and keep a payment reference and the payment status (for example, paid or failed). You can also choose to pay by cash or card when the job is completed.
Messages you send us
When you use the contact form, we collect your name, phone number, email address, the topic, your message and the page you sent it from. If you call us or message us on WhatsApp, we receive the details you share with us in that conversation.
How we use your information
We use your information to:
- Create and run your account and let you sign in securely.
- Take, schedule, dispatch and carry out your orders, and contact you about them.
- Take payment and confirm whether a card payment succeeded.
- Answer your enquiries and support requests.
- Measure how well our online advertising works (see below).
- Keep accounts secure and prevent fraud and misuse.
- Keep the business and accounting records we are required to keep.
- Improve the quality of our services.
If we send you offers or promotional messages, we will only do so with your consent, and you can ask us to stop at any time.
Who can see your information
Inside ALHareef
Access to customer information is role-based. Our staff are given roles (administrator, manager, staff, support or technician), and each role can only see and do what it needs for its work. Your order details, address, car and contact details are shared with our dispatch team and with the technician assigned to your job, so they can reach you and do the work. Once a technician is assigned, we show you their name and phone number.
Outside ALHareef
We share information only with the service providers we need to run the service, and only what they need:
- Our hosting provider, which operates the servers that run our website and backend.
- Our SMS messaging provider, which receives your mobile number and the sign-in code in order to deliver it.
- Network International (N-Genius), which processes card payments on its own payment page. Its own terms and privacy policy apply to the card details you enter there.
- OpenStreetMap, which supplies the map images and, from the coordinates of a pin you place, a suggested street name.
- Google, through the Google Ads tag described below.
We may also disclose information where the law requires it, to comply with a lawful request from a public authority, to protect our rights or the safety of our customers and staff, or to a buyer or successor if our business is merged or sold.
Cookies, browser storage and advertising
The website uses:
- A sign-in session cookie from our backend (ds.alhareef.ae), which keeps you signed in. The website cannot work properly without it.
- Your basket, saved in your browser's local storage so it is still there when you come back.
- A short-lived note of a pending card payment, saved in your browser's session storage so we can show you the right order when you return from the payment page.
- The Google Ads tag (gtag.js), which helps us measure whether our ads lead to bookings and to taps on our call buttons. Google sets its own cookies and identifiers to do this. When you complete a booking, we tell Google the order reference, the order value and the name of the first service; we do not send Google your name, phone number or address. Google's use of this information is covered by Google's own privacy policy.
We do not use any other third-party chat tools or trackers on the website. You can delete or block cookies and stored site data in your browser settings. If you block the session cookie, you will not be able to stay signed in.
How we protect your information
- The website and our backend are accessed over encrypted (HTTPS) connections.
- Passwords are stored hashed and cannot be read by our staff.
- Card details are handled by our payment provider and never pass through our systems.
- Staff access is limited by role, as described above.
No system is completely secure, but we work to protect your information and to limit who can see it.
How long we keep your information
We keep your account information for as long as your account is open, and for as long as we need it to provide our services to you. When you ask us to delete your account, we delete your account and profile. Records of orders and payments may need to be kept for longer, even after your account is deleted, to meet our accounting and legal obligations.
Your choices and rights
Subject to applicable UAE data-protection law, you can:
- Ask for access to the personal information we hold about you.
- Correct or update your information. You can edit your name, cars and addresses yourself in your account, or ask us to do it.
- Ask us to delete your account and associated information (see below).
- Ask us to stop sending you marketing messages.
- Ask for a copy of your information.
- Raise a complaint with the relevant authority if you are not satisfied with how we have handled your information.
To make a request, contact us using the details below. We may need to confirm that the request comes from the account holder before we act on it.
Deleting your account
You can request deletion of your account from the account settings in the ALHareef app, or by contacting our support team. Our team reviews each request before the account is deleted. Once your account is deleted it cannot be restored. As explained above, order and payment records may be kept where we are required to keep them.
Children
Our services are intended for vehicle owners and drivers. They are not directed at children, and we do not knowingly collect information from children.
Links to other services
The website links to services we do not operate, such as our payment provider's page, app stores and WhatsApp. Their own privacy policies apply when you use them, and we recommend reading them.
Changes to this policy
We may update this policy from time to time, for example when we add a new feature or change a service provider. The updated version will be published on this page with the date it was last updated.
Contact us
If you have any questions about this policy or about your information, contact us:
- Email: support@alhareef.ae
- Hotline: 800 349 48
- WhatsApp: +971 52 293 4604
- Address: ALHareef Auto Maintenance L.L.C., Al-Manara, Al-Safa Street, Exit 39, Dubai, UAE
This policy is governed by the laws of the United Arab Emirates.